Shipping & Returns
We ship all orders USPS. Orders leave our building within 1-3 business days, and within 5-7 business days during peak holiday season. From there, it's all up to USPS...
USA orders = FREE SHIPPING
Canada orders = $12
Read our recent article about increased Canada shipping rates.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your mittens must be unused and in the same condition that you received it. Use the original packaging. Due to the uniqueness of our mittens, it is impossible to exchange your mittens for an exact duplicate. We would be happy to exchange your mittens for a similar color/style. Sizing exchanges are subject to the same restrictions. Look over our size chart to make the best decision for your size needs. Please be as specific as you can when requesting an exchange. We will do our best to make you happy with your purchase.